Refund policy

Shipping Policy

When does my order get shipped? When do I receive my order?

Most of our products get shipped (that is, get handed over to our third-party delivery courier, or to our own Local Delivery fleet) within 1 week or two from order confirmation. Some made-on-demand pieces get handed over within 2 to 4 weeks.

Once the delivery courier receives the package, they estimate 3 to 5 days to deliver within Metro Manila, 5 to 7 days for Luzon, and 7 to 9 days for Visayas & Mindanao. No deliveries on Sundays or Holidays.

For Local Delivery, once dispatched, your order should arrive within a day or two, and the delivery schedule will be directly coordinated with you.

If we will be taking longer than these estimates, we will let you know. Once it is handed over to the third-party courier or once it is dispatched to our own Local Delivery fleet, we will let you know as well. If the delivery courier provides tracking information, we will provide that with you too.

 

Return, Replacement and Refund Policy

Please inspect your order upon receipt  and contact us immediately if the item is defective, damaged or if you receive the wrong item.

In the unlikely event that you received a wrong product or that the item arrives broken or damaged beyond repair, please take photos (for insurance claims purposes) and notify us ASAP via email hello@goodnicehome.com within 24 hours of receiving the product. We will address the situation accordingly.

Also in the unlikely event that you want to return or exchange the product, please accept our apologies, we currently only allow requests for returns or exchange, via store credit, for situations cited above (that is, a wrong product was delivered and/or the product arrives broken or damaged beyond repair). Such a request must be done within 2 days of receiving the product. Send us an email hello@goodnicehome.com. Please keep the product in its original packaging as much as possible. We will get in touch with you.